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Ask for them in writing, and make your best effort to follow them. Clients who want things in writing are most likely to comply with our recommendations — and their pets almost always enjoy the best outcomes.
Here’s an issue that I’m really sensitive about: clients who mistreat members of my staff. If a pet owner yells at the receptionist because he’s having a bad day, I promise that we’ll have a falling out. Staff members are people too, you know?
Believe it or not, pet owners will sometimes renege on their financial obligations and, in so doing, betray our trust. Sometimes it’s not even the loss of income that irks me — it's feeling that people are taking advantage of me. In any case, clients who pay their bills consistently, without a fuss, are much more likely to be offered financing or concessions (as in discounts or even freebies) when they need it most.
Adore your vet? Have you ever written an online review to show just how much you care? If you haven’t yet, you should know that online review services account for many new clients. In other words, if you want to give back to your vet, let others know how good she is. And don't forget to tell your vet that you did so.
Here’s the biggie: We trust you to treat your pet with respect and adoration. And you trust us to treat your pet as we would our own. Remember that, and you’ll get an A-plus.
Check out more opinion pieces on Vetstreet.
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