2001-Tue Feb 20 06:51:22 EST 2018
Vetstreet. All rights reserved. Powered by Brightspot.
Vetstreet does not provide medical advice, diagnosis, or treatment. See Additional Information ›
It’s hard for veterinarians not to notice when their staff is out of sorts. The decibel level in the office will rise just a bit, questions may be accompanied by a scowl, and if I’m not mistaken, that answer was just delivered with a snarl. Indeed, when things are not as they should be, even our patients can seem a bit on edge. Fact is, by far, the No. 1 reason for an unhappy veterinary office is obvious to even the most out-of-touch veterinarian: A “nightmare client” just happened.
“Nightmare client” is how many of us refer to those people whose expectations will inevitably outstrip any human ability to make them happy. But there are also those who may undeservedly attain nightmare status simply by failing to pay attention to certain courtesies our veterinary culture deems customary.
Which is why I thought it best to address what not to do as a series of informative don’ts.
(Now, the vast majority of you don’t really need to read this since you’re already as well behaved as you can be, but I nonetheless feel compelled to offer this up, if for no better reason than to prove how much your veterinarian probably appreciates you.)
Clients who offer their “model client” face for their veterinarian’s benefit but act surly toward the staff aren’t fooling anyone. Furthermore, it’s somehow extra uncool when we know you can behave but simply choose not to.
Don’t worry; it’s OK to show up unannounced if you’ve got a dire emergency and don’t have access to a telephone or you’re too stressed out and worked up to call, but here’s the thing:
a) Emergency or not, it’s nonetheless best to call so we can have staff and supplies at the ready for critical patients and to help manage everyone’s time most effectively.
b) Most clients who engage in this behavior are chronic offenders who should know better by now.
For some reason, staff members manning the front desk get more lip than the rest. I guess it’s because they’re the gatekeepers, but that still doesn’t make it right.
Even if it’s true, a respectful client is contrite enough to make good almost immediately. A nightmare client walks out and needs to be called repeatedly before finally surrendering a credit card or perhaps a backdated check — if we're lucky.
Like this article? Have a point of view to share? Let us know!
Take our breed quiz to find your next pet.
Bartonella is a type bacteria that can be transmitted to cats, dogs and humans from exposure to infected fleas and…
Want to give your pup yummy, low-calorie treats? We’ve got the skinny on which foods are OK to feed him.
Not sure about food puzzles? Our veterinarian reveals why the payoff for your pet is well worth any extra work.
With these simple dental care tips, you can help keep your canine’s adorable smile shiny and healthy for life.
The friendly and inquisitive LaPerm has an easy-care coat that comes in a variety of colors and patterns.
Check out our collection of more than 250 videos about pet training, animal behavior, dog and cat breeds and more.
Wonder which dog or cat best fits your lifestyle? Our new tool will narrow down more than 300 breeds for you.
If the video doesn't start playing momentarily,
please install the latest version of Flash.
Thank you for subscribing.