2001-Tue Sep 19 07:48:54 EDT 2017
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It’s cold and lonely in a veterinary emergency room —colder still during the allegedly “cheerier” times of the year when everyone’s out celebrating. The doctors are working on your pet, and you’re stuck in the lobby staring numbly at an artificial tree’s unconvincing efforts to warm you from the inside out.
At times like these, I wouldn’t blame you for feeling despondent. After all, your loved one has just been injured or taken ill at the worst time of year. This is when you’re least likely to have friends and family with free time to accompany you, when wait times are probably longest, and, of course, when you’re least likely to have funds available for an unbudgeted expense.
So much for a happy holiday! In fact, you’re so acutely aware of all these issues you’re having a hard time keeping it together. Never have you ever felt so incapable of playing the role of responsible pet owner.
But there is a silver lining. The truth is that the holidays at the animal ER are often made out to be much worse than they really are. In fact, it’s been my experience that even on the busiest holidays, veterinarians and their teams still bring their A games to the table. And after-hours facilities are often quieter and better staffed than anyone expects.
So forget the doom and gloom. Focus on the beautiful lights, that sweetly inspiring nativity scene and the fact that you’ve got highly trained personnel waiting to help you handle your pets’ direst emergencies.
Before you speed off to the ER, here are nine tips that might help improve the experience.
1. Call your regular veterinarian first. You may be surprised to find that your veterinarian is in the office on Christmas Eve or New Year's Day. Some of us are crazy like that. But call early in the day. Most of us who do work on these holidays come in only for a few hours in the morning (at least that’s what I do).
2. Know where your go-to ER is. This is crucial. Ask your regular veterinarian which facility (or facilities) she recommends and which are open during the holidays (some smaller ERs are not), and make sure you know how to get there.
3. Understand the term “triage.” Medical teams treat the sickest patients first. This reality, however, can exacerbate the stress of waiting for your pet to be seen (a sensation that seems most acute during the holidays).
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